Shipping policy
Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please note:
- Orders are not processed on weekends or holidays
- During high-demand periods, processing times may be slightly delayed
Estimated Delivery Time
Estimated delivery time is 7–9 business days after shipment.
Delivery times may vary depending on:
- Your location
- Weather conditions
- Carrier delays
- Holiday seasons
Tracking Your Order
Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.
If you do not receive tracking details within a few days, please contact us at support@woofsy.com
Shipping Areas
We currently ship across the United States.
Delayed or Lost Packages
If your package is delayed, please allow a few extra business days for the carrier to complete delivery.
If your order appears lost or has not arrived within the expected timeframe, contact our support team and we’ll gladly assist you.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
Urbanepaw is not responsible for orders shipped to incorrectly entered addresses provided at checkout.
Contact Us
If you have any questions about shipping or your order, feel free to contact us:
Email: info@urbanepaw.com